Questions
The things buyers ask.
What if there's no signal on site?
A worker fills the form on the phone. It submits when signal returns, so a dead zone never stops the crew.
Where is the data stored?
Data is securely stored on our encrypted servers, with frequent backups.
What happens to our records if we stop using it?
On cancellation, we can provide you with your own copy of all your data to keep, at your request. After that, your records are safely and completely deleted from our system.
Does it work on an iPad or a tablet?
Yes. It runs in the browser on any phone or tablet, with nothing to install.
Can we use our own form wording?
Yes. We configure forms to your wording, and the builder lets you edit them yourself.
How long does setup take?
Signing up takes a few minutes, and your address is ready right after. If you want your own form wording built in, that part is usually one business day.
Who counts as a user on our plan?
Any account that can log in. Administrators and workers both take a seat, so a plan for 10 users covers 10 logins between them.
Do we need a credit card to try it?
No. Tell us your company and where to set it up, and your address is running a few minutes later. No card, and nothing starts charging on its own.
How long is the trial?
30 days from the day you sign up. At the end, filing new forms stops and nothing is deleted.
What happens when the trial ends?
Filing new forms stops. Everything you already filed stays, and your administrators can still sign in and download all of it. Tell us to switch you to a paid plan and the same account picks up where it left off.
Can we put our whole crew on the trial?
Yes, up to the plan size you pick. The trial is the real product, not a cut-down version, so the point is to run it on a real site with the people who'll be using it.
Do we get the time clock and ticket tracker on the trial?
Both, switched on from day one, so you can try them on a real crew. They are add-ons that sit on top of the forms rather than part of the plan, at a tenth of your plan price each. When the trial ends you keep the ones you picked when you signed up, and you can add or drop either from Billing at any time.
How do we pay?
By card, when you sign up. You pick your plan on the pricing page and finish on Stripe's own payment page, so your card details go straight to Stripe and never reach us. Your receipt comes from Stripe too.
Can we be invoiced instead?
Yes, on terms, but not through the sign-up form. Talk to us and we'll set it up by hand. This is the usual route for a larger crew or anywhere a purchase order has to come first.
Can we change the card, or get a copy of a past receipt?
Both, from Plan & Billing inside your account. An administrator signs in and Stripe handles the rest.
What if we want to stop paying?
Cancel it yourself from Plan & Billing, or email us and we'll do it. Either way you keep filing to the end of the period you've paid for. After that, filing new forms stops and your administrators can still sign in and download everything you filed. Ask us to close the account and we'll send you a copy of it all first.